Effective 20 October 2026 · Last updated 20 October 2026
This Refund and Cancellation Policy explains how you can cancel a paid Car Business Pro subscription, what happens to your account after you cancel, when a refund is available, how long refunds take, and how to raise a complaint. It forms part of our Terms & Conditions and should be read together with our Privacy Policy.
Operated by: Peham (Private) Limited (“Peham,” “we,” “us,” or “our”), a company incorporated in Pakistan, having its registered office at G8 Plaza, Shaheen Commercial, Phase 1, Jinnah Garden, Islamabad, Pakistan.
1. Summary
- You can cancel your paid subscription at any time, with no cancellation fee and no notice period.
- When you cancel, you keep full access to your plan until the end of the billing period you have already paid for. You will not be charged again.
- You may request a refund within 14 days of any payment. We respond to every refund request within 5 business days.
- A free trial is available so you can evaluate Car Business Pro before you pay.
2. How Payments Are Processed
2.1 Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Limited (“Paddle”) is the Merchant of Record for all our orders. Paddle sells the subscription to you, issues your invoice and receipt, and processes any refund.
2.2 Paddle’s own Buyer Terms and Refund Policy also apply to your payment. Where Paddle’s policy gives you a greater right than this Policy, you may rely on that right.
2.3 Where you have a separate signed Order Form with Peham and pay us directly by invoice or bank transfer, Peham is the seller and issues any refund through the same channel.
3. Free Trial
3.1 New accounts can start with a free trial. The length and features of the trial are shown at sign-up. You are not charged when the trial ends unless you choose to subscribe to a paid plan.
3.2 Because no payment is taken during a free trial, no refund applies to it.
4. Service Delivery
4.1 Car Business Pro is software delivered online. Access to your paid plan is activated in your account at my.carbusinesspro.com immediately after your payment is confirmed. Nothing is shipped to you.
4.2 If your payment has been taken but your plan is not active within 24 hours, contact us (Section 12). We will activate the plan or refund the payment in full.
5. Cancelling Your Subscription
5.1 How to cancel. You can cancel a paid subscription at any time by:
- signing in at my.carbusinesspro.com and cancelling from your subscription or billing settings;
- using the subscription management link in your Paddle receipt or billing email; or
- contacting our support team (Section 12). We will process the cancellation for you and confirm it in writing within 2 business days.
5.2 When cancellation takes effect. Cancellation stops automatic renewal and takes effect at the end of your current billing period. Until then you keep full access to every feature and staff account included in your plan.
5.3 No further charges. Once you cancel, you will not be charged for any future billing period. If you are charged for a renewal after you cancelled, you are entitled to a full refund of that charge (see Section 7.2).
5.4 Changing your mind. If you cancel and change your mind before the end of your billing period, you can resume your subscription from your billing settings with no new charge until your next renewal date.
5.5 Not using the Service is not cancellation. Ceasing to use Car Business Pro does not cancel your subscription. You must cancel using one of the methods in Section 5.1.
6. What Happens After Your Paid Period Ends
6.1 At the end of the billing period in which you cancelled, access to your paid plan ends and your account becomes inactive.
6.2 Your data is kept for 30 days. Your vehicle, purchase, sales, customer and invoice records are retained for at least 30 days after your paid period ends, so you can export them or resubscribe without losing anything. After that, data may be deleted as described in our Privacy Policy and Section 15.3 of the Terms & Conditions.
6.3 Your own record-keeping. Cancelling does not change your obligation to keep your own statutory business, tax and customs records. Please export the records you need before your data is deleted.
7. Refunds
7.1 14-day refund window. You may request a refund within 14 days of the date of any payment for a Car Business Pro subscription, including your first payment and any renewal payment.
7.2 When we give a full refund. We will give, or support with Paddle, a full refund where:
- the request relates to your first paid subscription payment and is made within 14 days of that payment;
- you were charged in error, charged more than once for the same period, or charged for a plan you did not select;
- you were charged for a renewal after you had cancelled (this applies even after the 14-day window);
- your payment was taken but your plan was not activated (Section 4.2); or
- a material part of the Service did not work as described and we were unable to resolve the problem within a reasonable time after you reported it (this applies even after the 14-day window).
7.3 Other requests within 14 days. Other refund requests made within 14 days of a payment are reviewed individually and may be approved in full, approved in part, or declined. For payments made through Paddle, Paddle makes the final decision under its own refund policy.
7.4 Partial periods. Outside the circumstances above, cancelling part way through a billing period does not by itself entitle you to a refund for the unused portion. Instead, you keep access until the end of the period (Section 5.2).
7.5 Statutory rights. Nothing in this Policy limits any mandatory right you may have under consumer protection laws that apply to you. Where such a right applies, it prevails over this Policy.
7.6 Effect of a refund. If a payment is refunded in full, the plan covered by that payment ends when the refund is issued. Your data is kept as described in Section 6.
8. Items Not Eligible for Refund
Except where required by law or covered by Section 7.2(2) to 7.2(5), the following are not refundable:
- payments made more than 14 days before the refund request;
- one-time setup, data migration, training, customisation or integration work already delivered under an Order Form or quotation; and
- payments relating to an account suspended or terminated for a breach of Section 5.3 of the Terms & Conditions, including suspected fraud or misuse.
9. How to Request a Refund and How Long It Takes
9.1 How to request. Contact our support team (Section 12) with the email address on your Car Business Pro account, the date and amount of the charge, and your Paddle receipt or order number if you have it. You can also request a refund directly from Paddle at paddle.net using the email address you used at checkout.
9.2 Our turnaround times.
StepTimeline
We acknowledge your requestWithin 2 business days
We approve, partly approve, or decline your request, with reasonsWithin 5 business days of receiving it
We initiate an approved refund with PaddleWithin 7 business days of approval
9.3 When the money reaches you. Refunds are processed by Paddle back to your original payment method. Depending on your bank or card issuer, the funds usually appear within 5 to 14 business days after the refund is issued.
9.4 Chargebacks. Please contact us before raising a dispute or chargeback with your bank. Most billing issues are resolved faster directly. An account may be suspended while a chargeback is under review.
10. Plan Changes
10.1 Upgrades. If you upgrade to a higher plan, the change takes effect immediately. Any amount due for the remainder of the current period is shown to you before you confirm.
10.2 Downgrades. If you move to a lower plan, the change takes effect at the start of your next billing period. You keep your current plan until then. If your usage (for example, number of vehicles or staff accounts) exceeds the lower plan’s limits, you may need to reduce it before the downgrade applies.
10.3 Custom agreements. If you have a signed Order Form or quotation with Peham that sets out its own term or cancellation terms, those terms apply to that agreement. Where it is silent, this Policy applies.
11. Complaints
11.1 If you are unhappy with a billing decision, cancellation, refund, or any part of the Service, contact us (Section 12) with a short description of the issue and your account details.
11.2 We acknowledge every complaint within 2 business days and aim to resolve it within 10 business days. If a complaint needs longer, for example because it depends on Paddle or a bank, we will tell you why and give you a revised date.
11.3 If you are not satisfied with our response, you can ask for your complaint to be escalated to a director of Peham (Private) Limited by writing to support@carbusinesspro.com with “Escalation” in the subject line. We respond to escalated complaints within 10 business days.
11.4 Making a complaint does not affect your right to contact your bank, card issuer, or Paddle, or any other right you have under applicable law.
12. Contact
Peham (Private) Limited
G8 Plaza, Shaheen Commercial, Phase 1
Jinnah Garden, Islamabad, Pakistan
Email: support@carbusinesspro.com
Phone / WhatsApp: available through the Contact page
Support hours: Monday to Friday, 9:00 am to 5:00 pm Pakistan Standard Time (PKT)
Website: https://carbusinesspro.com
13. Changes to This Policy
We may update this Policy by posting a revised version on carbusinesspro.com with an updated “Last updated” date. Material changes that reduce your rights will be notified by email or in-Service notice at least 15 days before they take effect. A change to this Policy does not affect a payment made before the change took effect.